Troubleshooting
Sign in & opening RAGBot
| What you see | What to do |
|---|---|
| Stay on Sign in | Check username/password and that you are on the Studio URL |
| RAGBot tile missing or Not enabled | Ask an admin to enable the RAGBot tool for your project |
| Wrong data | Confirm AI Project (or your project) in the top bar |
Repositories & documents
| What you see | What to do |
|---|---|
| Upload does nothing | Select a repository first, then Upload & Index |
| Chunks stay 0 | File may be empty, too large, or a type the API rejects (ZIP/XLS are blocked on the API even if the UI mentions extra types) |
| 413 / quota | Ask admin to raise file size or storage |
Chat
| What you see | What to do |
|---|---|
| Weak or empty answer | Pick the repository that actually contains the file |
| Browser error before an answer | Large documents can take longer to process; retry once, then contact PowerMind support |
| Answer about the wrong product | You chatted against the wrong repository |
Audit
| What you see | What to do |
|---|---|
| User ID blank / System | That row had no logged-in token |
| UUID looks long | Expected — that is the user id in this product |