Troubleshooting
Sign in & opening DocRead
| What you see | What to do |
|---|---|
| Stay on Sign in | Check username/password and that you are on the Studio URL |
| DocRead tile Not enabled / Not Available | Switch project (top bar) to AI Project (or the project where DocRead is enabled). Ask an admin if it stays disabled |
| Wrong data | Confirm AI Project (or your project) in the top bar |
| OCR service not healthy | Record the time and visible status, then contact PowerMind support |
OCR Workspace
| What you see | What to do |
|---|---|
| Convert does nothing | Upload an image first (not PDF/DOCX in the current UI) |
| 413 / quota | File too large or storage full — ask admin to raise limits |
| Convert is slow | Large images take longer; wait. GPU OCR can still take tens of seconds |
| Empty extract | Image may be blank, too dark, or not English text |
History & jobs
| What you see | What to do |
|---|---|
| Job stuck queued | Check OCR Job with the UUID, or Dashboard failed-request count |
| Cannot download | Job must be Completed and owned by you |
Audit
| What you see | What to do |
|---|---|
| Repeated sign-in activity | Studio may refresh the application session; contact support if users are being signed out |