Troubleshooting
Sign in & opening Transcribe
| What you see | What to do |
|---|---|
| Stay on Sign in | Check username/password and that you are on the Studio URL |
| Transcribe tile Not enabled | Confirm the selected project, then ask an administrator to verify access. Contact PowerMind support if the service is unavailable. |
| Wrong data | Confirm AI Project (or your project) in the top bar |
File upload
| What you see | What to do |
|---|---|
| File not accepted | Use MP3 or WAV; stay under the max size on the page |
| Stuck on Processing | Wait, then refresh Transcript History. Retry Run if the API exposes it |
| 413 / quota | Ask admin to raise file size or storage |
Live recording
| What you see | What to do |
|---|---|
| No mic | Allow microphone; use HTTPS (or localhost) |
| Connected but no text | Speak for several seconds; silence is ignored |
| Connection error | Check WebSocket wss://<api-host>/api/v1/live-transcribe/<session-id> |
History
| What you see | What to do |
|---|---|
| Empty table | No jobs yet, or filters hide them — set Status to All |
| Failed | Open the row error; re-upload or retry |