Troubleshooting

I Cannot Sign In

• Check the email and password.
• Confirm the account is not pending.
• Sign in again with your organization account. If the problem continues, contact your administrator.

I Cannot Sign Up

An administrator may have disabled new sign-ups or may require approval before new users can access the app.

The Chat Does Not Respond

• Make sure a model is selected.
• Try a different available model.
• Ask an administrator to verify that models are active and available.

File Uploads Fail

• Try a smaller file.
• Make sure the file is not empty.
• Confirm that your deployment allows file uploads.

Chat Import Fails

• Make sure the file is a valid chat export.
• Confirm that the file is not corrupted.
• Re-export the chat and try again.